Frequently Asked Questions
Everything you need to know about Pintrips
How does pricing work?
Pintrips is free to use. We earn commissions from travel operators when you book through us. You see the same prices (or better) than booking directly, with no hidden fees added by us.
What destinations do you cover?
We currently focus on popular vacation destinations including Turkey, Dubai, Israel, and Germany. We're constantly expanding our coverage based on traveler demand.
How quickly do I get options?
Most searches return results within 1-2 minutes. Our AI analyzes your requirements and curates the best package deals from our supply partners in real-time.
What if I need to make changes?
You can chat with us anytime to adjust your trip requirements before booking. After booking, changes depend on the operator's policy - we'll help you understand the terms and coordinate any modifications.
Is my payment secure?
Yes. All payments are processed through Stripe, a industry-leading payment processor. We never store your credit card information.
What if something goes wrong during my trip?
We provide support escalation via Telegram or WhatsApp for urgent issues. Our team can help coordinate with operators for disruptions like flight changes or hotel issues.
What's included in a package?
Packages typically include flights, accommodation, and sometimes transfers. Specific inclusions (meals, baggage, activities) vary by offer - we clearly display what's included for each option.
Can I book for a group?
Currently we support bookings for up to 4 passengers. For larger groups, please contact us at [email protected].
How do I know if an offer is legit?
We partner with verified tour operators and display operator ratings, confirmation speed, and traveler reviews. All bookings include confirmation documentation.
What languages do you support?
Our interface is in English, with support for Russian and Ukrainian speakers. We can translate fine print and terms from other languages to help you understand booking details, and our support team can assist in multiple languages via Telegram or WhatsApp.